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Customer texts

Texts that keep every customer in the loop.

LockCommand texts customers from your shop's own number at the moments that matter, and keeps every reply in a thread on the job.
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Texts
(512) 555-0140

Dana Lopez

Job #1052 · Rekey · 77 Birch St

On the way

Automatic · tech assigned

Rivera Lock & Key: Rivera Lock & Key: Mike is your tech and will arrive around 10:05 am.

Automatic · on the way

Rivera Lock & Key: Rivera Lock & Key: Mike is on the way, about 12 minutes out. License #B12345.

Customer: Great. Can he also rekey the back door while he's here?

Draft with AI · check, then send

Yes, he can. A rekey is priced per cylinder and he'll confirm the price before he starts.

SendEdit
AssignedOn the wayReceiptReview request

Four texts, each at its moment

Tech assigned, on the way, paid, and a review request two hours later. One switch turns them on for the whole shop.
  • They come from your shop's own number
  • Review requests go out only when you've added your Google review link
  • Customers can reply STOP at any time
Automatic texts · Job #1052

  1. Tech assigned

    Arrival time

    Mike is your tech and will arrive around 10:05 am.

  2. Tech on the way

    Minutes away

    Mike is on the way, about 12 minutes out. License #B12345.

  3. Invoice paid

    Receipt

    Thanks! Your receipt for invoice #1052, $96.00: view it here.

  4. 2 hours after payment

    Review link

    How did we do? A quick Google review helps a small shop a lot.

A missed call still gets an answer

When a call to your AI number rings through to your cell instead, the caller gets a text from your shop straight away.
  • Sent when the AI is off, you're out of minutes or every line is busy
  • At most once every 12 hours for each caller
  • US numbers only
Calls · 7:14 pm

(512) 555-0177 · rang your cell

Every AI line was busy

Missed

Sent straight away

Rivera Lock & Key: Sorry we missed your call. Reply here and we'll get right back to you.

At most once every 12 hours for each caller. US numbers only.

How it works

Step by step, in the order it happens.

  1. Get a texting number

    Turn on texting and LockCommand gets you a local number, using your business phone's area code when one is free.

  2. Job texts go out on their own

    When a tech is assigned, with the arrival time. When the tech is on the way, with minutes away and your license number if you've added it. A receipt when the job is paid. A review request two hours later.

  3. Replies land on the job

    Customer replies show up in the job's text thread, so whoever has the job sees the whole conversation.

  4. AI drafts, a person sends

    Press “Draft with AI” and it writes a reply from the thread. Edit it, then send. Nothing goes out without a person.

  5. Missed calls get a text

    When a call to your AI number rings through to your cell instead (AI off, out of minutes, every line busy), the caller gets a text from your shop number straight away.

What you control

All of it is set in the app, most of it by the shop owner or an admin.

  • Automatic texts

    One switch turns automatic job texts on or off for the whole shop.

  • Google review link

    Add your link and review requests go out two hours after payment. No link, no request.

  • License number

    Shown in the “on the way” text when you add it to your shop details.

  • AI call notes

    On by default. Turn them off if you don't want them.

  • Text AI model

    Pick the AI model family that writes notes and drafts: OpenAI, Claude or Gemini.

Honest limits

Worth knowing before you set it up, so nothing surprises you on a job.

Most missed calls happen at night. The after-hours guide covers how to handle them. After-hours locksmith calls

  • Texts are about jobs, never marketing. Customers can reply STOP at any time, and the first text to a new number says so.

  • There's no switch for each text yet. Automatic texts are on or off together, except review requests, which need a review link.

  • Missed-call text-back goes to each caller at most once every 12 hours, and only to US numbers.

  • Nothing texts the caller the moment the AI books. The first job text goes out when a tech is assigned.

  • US carriers require registered business texting. Texts can be limited until your registration is approved.

  • AI drafts can be wrong. Read them before you send.

Customer texts questions

What is missed-call text-back?
When a call to your AI number goes to your cell instead of the AI, for example because the AI is off, you're out of minutes or every line is busy, the caller gets a text from your shop saying sorry you missed them and inviting a reply. Each caller gets it at most once every 12 hours.
Do customers see texts from LockCommand or from my shop?
From your shop. Texts come from your shop's own LockCommand number and name your shop.
Does the AI send texts by itself?
No. AI reply drafts and the suggested text in call notes wait for a person to send them. Only the automatic job texts go out on their own.
What do AI call notes include?
A two-sentence summary, what the caller needs, how urgent it is (emergency, today or flexible), the next step and a suggested text. Notes skip spam, voicemail and calls under 10 seconds.
Do texts cost extra?
Automatic job texts aren't charged to your wallet. AI reply drafts and AI call notes are paid from wallet credit at the price shown in the app.

Keep reading

Let the AI pick up.
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